Can I cancel my order after I have placed it?

If you wish to cancel your order, you may cancel it within 24 hours of placing your order. Otherwise, you are not allowed to cancel your order.

How can I exchange products I bought from oznoor.com?

If you are unsatisfied with your order and find any defect, you can return it, highlight the reason, and place a new order.

What to do if I receive any defective item in my order?

Just inform us and send us back the defective product. We’ll send you a new product.

How long would it take me to receive the refund of the returned/cancelled products?

Your order returned process will be complete in 7-10 days from the date of receipt of your returned product.

Within how many days can I return the product?

You can return your order within 7 days after purchasing.

Why was my return request declined?

Your return may be declined because of the following reasons:

• The product was not purchased in the last 7 days
• The product is not in the original packaging
• The product is used or damaged
• The customer has not the receipt or proof of the purchase

When will I receive my order?

We will try our best to deliver your order as soon as possible. It usually takes 3-5 days for delivery of any order. We shall inform you of any uncertain situation or hurdle in delivering your order over the decided time.

What payments option do I have?

You can pay us by any of the following methods:

• Cash on delivery
• Bank cash

Are there delivery charges?

Yes, you have to pay delivery charges for your order. Delivery charges may vary on the product’s weight, volume, and city or country destination.

Can I exchange or return any sale items?

No sale items are not exchange or returnable.